How can I learn more about water, aquifers, wells, etc.?

The U.S. Geological Survey has a great site all about water.  You can learn about aquifers, how wells work, what types of minerals are in water, facts about water hardness, and many other things.  If you want to learn, just visit The USGS Water Science School.

What items should I not flush down the toilet or sink?

You might want to be careful what you dispose of in your toilet or sink.  Many items can block or clog your sewer line.  They can also block or clog our sewer lines, or damage our sewer pump stations.

  • Diapers - Don't flush an entire diaper.  They can clog your pipes.
  • Oils, Fats, and Grease - They don't just clog arteries!  They will easily clog pipes.  Instead of pouring them in the sink, store them in a container to dispose of.
  • Feminine Products - If it is designed to be super absorbent, then it doesn't belong in the toilet.
  • Wipes and Paper Towels - These will cause major clogs.  It is best to throw them in the trash.
  • Hair - Hair will act as a net, catching other waste as it goes down, potentially creating big blockages.
  • Paint - Paints should be recycled or disposed of properly.  Pouring paint down the sink is a terrible idea.
  • Rubber - Items such as rubber gloves and condoms aren't designed to break down.  Putting them in the toilet means you are risking a big clog.
  • Toys - Your kid thinks it's gone.  You know it's stuck.  Teach kids to keep items out of the toilet, and keep the lid closed when possible.
  • Massive Amounts of Toilet Paper - Toilet paper is great to flush, just not the whole roll at once.  Like most things in life, moderation is key.

The Mississippi State University Extension Service has produced an informative graphic about the negative effects of flushing the wrong things.  View it here.

What should I do if a boil water alert is placed in my area?

You should boil your water vigorously for one minute prior to consumption until the boil water alert is lifted.  It usually takes several days for the Mississippi State Department of Health to ensure that all samples taken are clean and that the water is safe for consumption.  Click to see Precautions to Take as outlined by the Mississippi State Department of Health.

How will you notify me of a boil water alert?

If a boil water alert is necessary, there are several ways we may notify customers.  In the instance of a large scale boil water alert, we may use the TV news media to help publicize the alert to our customers.  We might also post it on our website and use our email alert notification system.  In the instance of a smaller, more localized boil water alert, we will use signage on the streets or even notice at the houses alerting the residents of the boil water notice.

As a customer, what portion of my water line is my responsibility?

The customer is responsible from the water meter to the house.  Bear Creek Water Association is responsible from the meter connection on the customer's side of the meter back to the main line.

What is your water source?

Our water source is from wells drawing from the Cockfield Formation and Sparta Aquifer.

How do I check for household leaks?

The most common culprit for indoor leaks is the toilet. To find out if your toilet leaks, listen for the sound of running water. You can also place a few drops of food coloring in the tank. Don’t flush the toilet. If the coloring is seen in the bowl, the toilet is leaking. Other indications of household leaks are dripping faucets and unusual wet spots in the house or yard. A leak of 30 drops a minute wastes 84 gallons of water a month.

You should also check the pipes bringing water into your house, sprinkler system timer, water softener, water heater, and water filtration unit. If everything seems to be in order, or you need assistance, please call our office. We’re here to help.

Who should I call in case of a water emergency, such as a water line break?

If during office hours, please call us at 601-856-5969. If after hours, please leave a message with our Answering service at (601) 856-5969 with your name and return phone number and a stand-by staff will promptly contact you.

please leave a message with our
Answering service at (601) 856-5969 with your name and return phone number and
a stand-by staff will promptly contact you. - See more at: http://bearcreek.usnx.com/contact-us#sthash.Vams5ZNa.dpuf
please leave a message with our
Answering service at (601) 856-5969 with your name and return phone number and
a stand-by staff will promptly contact you. - See more at: http://bearcreek.usnx.com/contact-us#sthash.Vams5ZNa.dpuf
 

How do I discontinue or transfer my water service?

To stop your water service, please contact us by phone, mail, or office visit and request to have the service taken out of your name. If you are moving within our service area and would like to transfer your service, please call us.

The following information must be provided:

  • Account Number to be closed
  • Date to close account (excluding weekends and holidays)
  • Forwarding address and phone number